Objectives:

1. After the completion of this training programme, participants will be in a position to:
2. Explain the financial impact of holding inventory
3. Describe cash to cash cycle
4. Calculate Net present value
5. Monitor actual cost versus budgeted costs
6. Prepare a business plan
7. Define pricing strategy
8. Make outsourcing decisions
9. Define and implement a performance scorecard
10. Design an appropriate organization structure
11. Demonstrate excellent communication skills
12. Demonstrate strategic thinking
13. Define situational leadership
14. Describe Management by objectives
15. Describe performance evaluation
16. Analyse the supply chain by using stream mapping
17. Apply problem solving techniques
18. Apply lean  techniques to identify process improvement opportunities
19. Explain the concept of project management cycle
20. Apply a project methodology whilst managing a project
21. Describes project quality management
22. Improve the demand management process
23. Implement collaborative forecasting
24. Explain push /pull planning
25. Describe functionalities of inventory optimization tools
26. Develop key performance indicators relative to inventory management
27. Optimise warehoiuse cost
28. Implement  a health and safety programme
29. Select appropriate storage systems
30. Select and apply appropriate technology in warehousing
31. Optimize transport mode selection
32. Implement transport supplier agreements
33. Optimise transport scheduling
34. Select logistics service provider
35. Design a distribution network
36. Prepare sourcing plan
37. Establish supplier agreements
38. Create and manage collaborative supplier relationships
39. Select and implement electronic  e procurement tools
40. Implement a customer service policy
41. Establishe a customer service organization
42. Define and implement key performance indicators to improve customer service
43. Select and implement appropriate information technology systems eg CRM

Business Principles

• Inventory holding

- Financial impact

• Net present value

- Definition
- Calculation

• Pricing strategies
• Actual versus budgeted costs
• Business performance and outsourcing decisions
• Performance scorecard

- Definition
- Implementation

• Business Plan creation

Core Management Skills

• Communication skills

- Verbal and non verbal
- Active listening
- Written communication

• Situational leadership

- Models and applications

• Management by objectives
• Performance evaluation

Process Management

• Supply chain

- Value stram mapping
- Lean and agile supply chain

• Problem Solving Techniques
• Cost to serve model
• Supply chain key performance indicators

- Identification
- Implementatopm

• Process improvement opportunities

- Lean techniques

• Impact of different options on the supply chain

Project Management

• Project management

- Scope
- Governance structure
- Project life cycle
- Phase gate process to a project
- Project costing
- Project quality management
- Continuous improvement programme

Demand, Production and Distribution Requirements Planning

• Demand management process
• Collaborative forecasting
• Pull/Push planning
• Optimisation of inventory holding
• Optimise distribution requirements planning
• Stock obsollences and redundancies

- Causes
- Ways of minimisation

• Inventory optimisation tools
• Ventor management inventory process

- Description
- Implementation

• Set up of KPIs for inventory management
• Advance Planning systems

- Options available
- Selection
- Implementation

Warehousing

• Warehouse costs

Optimisation

• Implementation of health and safety programme
• Storage systems

- Options available
- Selection based on criteria

• The 5S programme in warehouse environment
• KPIs to improve warehouse operations

- Setup
- Monitoring

• Application of technology in warehouse

Transportation

• Transport mode selection
• Selection of appropriate carriers
• Transport  supplier agreements
• Optimise transport scheduling
• Logistics service providers

- Options identification
- Selection based on criteria

• KPIs to improve transportation

- Setup
- Monitoring

• Information technology- transport management systems

- Options available
- Selection and implementation

Sourcing

• Sourcing plans
• Suppliers

- Agreements
- Collaborative supplier relationships
-Negotiation strategies

• Standardisation and optimisation of operational purchasing processes
• Selection and implementation of electronic eprocurement tools

Customer Service

• Customer service policy

- Design
- Implementation

• Customer service organisation

- Characteristics
- Establishment

• KPIs to improve transportation

- Setup
- Monitoring

• Information technology- Customer relationship management systems

-Options available
- Selection and implementation