Receptionists have always played a significant role in the sector of Hospitality and Tourism. They are the first people who greet the customers and who will assist them with their questions meaning that the impression the receptionists make, represents the entire business.

When COVID-19 entered our lives, many receptionists were forced to select a different sector and leave their jobs because of the strict traveling restrictions and the under-function of hotels. However, with the reopening and recovery of tourism, the demand for receptionists will rise again and those people will need retraining, considering the new challenges that this pandemic has revealed.

WELCOME, comes to address these needs by developing and offering a modern online digital platform with training content in the form of 3D simulations (role play scenarios based on a service design mapping approach).

The objectives of the project are:

• To develop an innovative online platform for the training of hotel receptionists on communication skills
• To create a number of simulation scenarios that will be role-played by the trainee inside the platform
• To develop an online synchronous 3D assessment tool that will be used in order for the trainees to interact with assessors as if they were customers and receive a certification
• To train tutors to use the platform in order to be able to translate and customize the scenarios to specific needs (different cultures, circumstances, etc)
• To train assessors to be able to organize and perform online assessments
• To disseminate the results of the project through tourism associations, professional communities, VET networks, EPALE, etc.